Return Policy

Physical Items

All sales are considered final at Paper City Fabrics, unless an item is defective. If you purchase a defective item, Paper City Fabrics will provide a refund or store credit within 30 days of purchase. Customers must present their receipt when returning a defective item. This policy extends to purchases made in store and online.

If you have questions, please email.

Classes & Workshops

If you are unable to attend a class or workshop, please email Paper City Fabrics with the subject line: Unable to Attend Class. We are not able to offer credits to future classes, but we can offer refunds in some scenarios as outlined below:

  • You will receive a 100% refund if your cancellation email is sent more than 30 days from the date of the first class.
  • You will receive a 50% refund if your cancellation email is sent between 15 and 30 days from the date of the first class.
  • You will not receive a refund if your cancellation email is sent between 0 and 14 days from the date of the first class.